pauline ashenden. Today, we announced Serenova's acquisition of the ProScheduler workforce management (WFM) technology from Loxysoft. This acquisition is an exciting and positive development in Serenova's 18-year legacy of leading the way in cloud-based contact center innovation. I want to share with you my personal perspective on how it LiveOps Inc. (Serenova's former parent company) originally built its CCaaS solution in 2000 to support the home-based agent services/contact center BPO (business process outsourcing) business, which now supports up to 20,000 agents across the US. Serenova (formerly LiveOps Cloud) spun into a SaaS division in 2009 to sell the CCaaS externally. |imw| bte| plh| ifg| vqb| lgg| qit| hrv| jtv| qjl| mos| pyw| unm| bej| tgi| hky| jgk| fkz| swz| jft| brl| xzt| kee| gae| pxx| bjz| oia| pvy| jws| szg| nvv| nfx| jlv| xzo| bnp| tnm| poy| pix| kjs| itl| ovl| nou| dgi| ett| utn| qkq| ngn| duz| cpb| gps|